The customer is always right. Right???

CUSTOMERS to the shoe shop are funny creatures.

Some smile, some won't. Some try on, some don't. Some laugh and some moan, most are nice but some drone.... mostly about their bunions or their ingrown toenails or how our shoes MUST be sized wrongly as their feet don't fit into their size ... anymore.

Only last week, I learnt from my chiropractor that due to a fallen arch in my left foot, this is pretty much the reason why I, myself, don't fit into my usual size 40s anymore. I would never assume that the shoe companies have simply got it all wrong and be adamant in my thinking that I was right and they were wrong.

I did an extra shift this week at a shopping centre a good half hour drive from where the shop is. The scenario is a totally different one to the shop.
One customer came over and tried on a few styles but nothing was tickling her fancy so I recommended she made the trip to Mt Eliza where the shop carried a more extensive range.

She said she might but it was a fair distance so I had no intention of seeing this lady again. Until she re-visited me a few hours later than her initial visit. This time she came armed with a wedge of chocolate cake that she'd just put together and its corresponding recipe.

I was touched. What a kind act from a virtual stranger and someone I would more than likely never ever see again.

And last week, one lady came into the shop with a smile and a spring in her step. I asked her if she needed any help with anything and she said she'd been vacuuming at her house all morning and gave herself a right talking to. She'd been in the shop a few days earlier and had been eyeing up a pair or two. Not buying them when she saw them was preying on her mind so she unplugged the dust-sucker and got herself down to us for another try on.

This time, she went out armed with three new pairs of shoes and a handbag and what's more, a big smile on her face.

And that's exactly what it's all about.... I love serving the customers who love to be loved.